Last updated 16 September 2026
Every print carries your own route, your title, your date and your chosen options. It is made to your specification and cannot be resold to anyone else.
Because of this, personalised prints are excluded from the 14-day right of withdrawal under Article 16(c) of the EU Consumer Rights Directive and the equivalent UK regulations. You confirm and accept this at checkout by approving your design before payment.
This exclusion does not affect your rights if the item arrives faulty, damaged, or is not what you ordered. Those rights always apply.
Non-personalised items, if you buy one, carry the full 14-day right to cancel from the day you receive them.
We email a proof within 24 hours and do not print until you approve it. One round of changes is free. Please read the spelling, the date and the finish time carefully at that point — it is far easier to fix a proof than a printed and framed poster.
SL-) and a photo of the problem.Refunds go back to your original payment method. Once issued, PayPal typically returns the money within 3–5 business days, though your bank may take longer.
If you have not yet approved your proof, email us and we will cancel and refund in full. Once you approve the proof the file goes to the printer and the order cannot be cancelled.
Digital downloads are delivered on proof approval and are non-refundable once sent, except where the file is faulty or not as described.